By visiting NICOLANGELA, you accept and consent to our Terms and Conditions (T&C) here. On receipt of your item, try it on as soon as possible. If you wish to return something you have purchased, request a Merchandise Return Number within 7 days of receipt of your order by contacting the NICOLANGELA returns department by e-mail firstname.lastname@example.org. Please state your order number in the subject bar and detail which items you wish to return. An MRN will be issued to you. Be sure to include your Merchandise Return Number with your parcel and sign. Post item and documentation in an express post bin at your local post office. Please be sure to note your tracking number. Please note we offer free shipping within Australian however we do not offer a free returns policy.
All merchandise that is correctly returned in accordance with the details contained within this page will be credited to the purchaser’s NICOLANGELA account or credit card, with the exception of:
- Lay-by items, which cannot be returned or exchanged.
- Made to Order items, Customised or altered items, which cannot be returned or exchanged.
- Swimwear and Earrings, which cannot be returned or exchanged for hygienic reasons.
- Sale, discounted or wholesale items, which cannot be returned.
- Late returns, a return must be requested within 7 days after receiving your order.
The shipping costs incurred by the purchaser will not be refunded except when a product is faulty. Please note Goods and Services Tax will be refunded to Australian purchasers however NICOLANGELA is not responsible for the refund of duties or taxes levied by your country incurred as a result of purchasing a NICOLANGELA product. You may be able to recover these costs by directly contacting your local Customs government department.
Exchanges will only be made for a different size of the same item you are returning. Please make it clear which size you wish to exchange your purchase for when you request your Merchandise Return Number. If you wish to exchange your purchase for a different product, we recommend you return your purchase for a store credit and then make a separate purchase for the new item.
Sample Packs are fully refundable upon return of sample pack within the 10 day trial period. When sample packs are returned with a new customised order, the cost of the sample pack is allocated to your order as a deposit towards the order. Made to order items require a 50% deposit upon placement of order and the balance is payable within 7 days of completion of order. (Made to order items generally take between 4-6 weeks to complete, time varies dependant on style ordered and fabric availability)
Any items marked SALE are unable to be returned to NICOLANGELA for change of mind.
If you find a gift you have received is unsuitable, you may return it and receive a credit to your NICOLANGELA account. You must be a registered member. You may be required to pay for any additional product cost, shipping or taxes.
Items that are considered faulty are those that are received in a damaged condition. Wear and tear to a product is not a sign that the item is faulty. Please note that faulty products can only be exchanged for the same product in the same size. Where possible, faulty goods will be repaired before they are replaced.
OTHER IMPORTANT INFORMATION
NICOLANGELA does not sell used products. Your items must be returned in new and unused condition with all tags attached and in original condition. If your item shows any evidence of wear (includes, but is not limited to, strong perfume or cigarette smells, rips, tears, stains, bent or damaged product tags) it will be returned to you and your refund voided. Please contact NICOLANGELA immediately at email@example.com if any of your purchases do not have a NICOLANGELA tag attached. Your Merchandise Return Number must be requested within 7 days of the receipt of your purchase. This MRN number must accompany all returns. You return must be dispatched to NICOLANGELA within 7 days of receipt of your Merchandise Return Number. A return will be considered a late return if you request your Merchandise Return Number more than 7 days after receipt of your item, or if you dispatch your return more than 7 days after receipt of your Merchandise Return Number. Late returns will be accepted at the discretion of NICOLANGELA, and only for a store credit. All items you wish to return from the same order should be dispatched together to enable prompt processing of your return Items must be returned in their original packaging. Shoes or boxed items will not be accepted for return without their original boxes in tact and in original condition. These boxes are considered part of the product.
NICOLANGELA does not accept any liability for goods returned by any means.
The Returns and refunds policy do not differ between purchase locations.
The same terms and conditions of purchase apply to Online, Showroom, Retail and Wholesale sales from Nicolangela Pty Ltd.